Return Policy

1. Returns - No Refunds/Exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact our Helpline with details of the product and the defect. Our customer service team will advise you on the action or resolution needed accordingly.

1. Returns - Refunds Permitted

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular-priced items may be refunded. Sale items are non-refundable.

To follow up on the status of your return, please contact our Helpline.



2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact our Helpline with details of the product and the defect. You can send the item you consider defective to: 

• [The Raw International Sdn. Bhd., 23A, Jalan Linggis 15/24, Taman Perindustrian Linggis, Seksyen 15, 40200 Shah Alam, Selangor]

Upon receipt of the returned product, we will fully examine it and notify you via text or e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include but not limited to, Free Gifts, Clearance Items, Promotional Minor Defect Items, and such.

4. Shipping

To return the item you purchased, please mail it to: 

• [The Raw International Sdn. Bhd., 24, Jalan Linggis 15/24, Taman Perindustrian Linggis, Seksyen 15, 40200 Shah Alam, Selangor]

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.